Terms of Service

Last Updated: June 18, 2024

Please read the following terms of use and disclaimer carefully before using this website. By using the services of this website, you agree to these terms and conditions. We, ChineseName.AI, reserve the right to modify, update, and revise these Terms of Use at any time, and you agree to be bound by such modifications, updates, and revisions.

Use of Information

ChineseName.AI does not collect any personal information about our customers unless they specifically and consciously provide us with such information (e.g., name, postal address, e-mail address, telephone number, birthday, and product reviews). However, if you provide information on behalf of a child, then we recommend that you use the e-mail address of the child's parent or guardian and notify us that you have received permission from that parent or guardian to use the child's information.

Accepting Orders

Unless otherwise stated, the materials on this website are intended for users in China and around the world. We make no representation that any item mentioned on this website is appropriate for use or available in locations outside of China. If you choose to access this website from outside China, you are responsible for complying with local laws, if and to the extent local laws are applicable.

Order Availability

Our products and services are available for sale as long as they are in stock. Please note, however, that not all products and services are available in all geographic areas.

When accessing the ChineseName.AI website, we consider that you do so on your own initiative and you are deemed responsible for compliance with applicable local laws and regulations.

Any buyer will be immediately notified by email of any orders that cannot be fulfilled indefinitely or temporarily. Our products and services are also only available in jurisdictions where they can be legally offered for sale.

Product Quality

We have made every effort to display as accurately as possible the features of the name generation algorithms and functionalities on the website. We may, from time to time, change the dimensions, specifications, and features shown on the website without notice.

Payment Terms

The primary exchange rate will be in US dollars. If your credit card has been issued in China, you will be billed in RMB. If you reside outside of China and have a foreign-issued credit card, you will be billed in US dollars. The dollar price of products will be charged to your credit card on the day your bank actually charges your credit card. The buyer will have to resolve any non-payment with the relevant bank according to the policies, terms, and conditions of the bank that owns that credit card, which has jurisdiction over the lawful use of that credit card.

Accuracy of Information

The information on this website may change at any time without notice. As such, as our customer, we want to remind you that it is your responsibility to evaluate the accuracy, completeness, and usefulness of any opinions, advice, services, and other information provided on this website. Because we are committed to the highest forms of product and quality standards, ChineseName.AI also takes the time to improve and change the products and services described on this website without notice.

We at ChineseName.AI believe that any information provided on this website is reliable as of its date of publication, but we cannot guarantee that the information is accurate at all times, as the information posted on this website may change at any time without notice.

ChineseName.AI has used its discretion, best judgment, and all reasonable efforts to collect and prepare the information, documentation (including copies, graphics, pictures, etc.), or other items provided or available herein. However, no provision or availability of any such information, documentation, or other items comes with any warranty of any kind, whether express or implied, including but not limited to warranties of completeness, accuracy, fitness for a particular purpose, or non-infringement of any intellectual property.

Copyright and Trademarks

All of the content you see on this website—the text, the graphics, the interfaces—is the exclusive property of ChineseName.AI. All rights are reserved. Printing and making hard copies of documents and posting and linking this website to other websites is permitted solely for the purpose of placing orders or using it as a shopping resource.

However, any use of materials on this website other than as described above is strictly prohibited, including copying, modifying, distributing, or republishing without the prior written consent of ChineseName.AI.

All trademarks, service marks, and trade names are proprietary to ChineseName.AI or the respective owners of such marks to whom rights and permission to use such marks have been granted to our company.

Disclaimer

All of the content you see on this website—such as products, services, information, links, text, and graphics—is provided "as is" without any warranties. ChineseName.AI makes no representations and warranties, express or implied, with respect to the information displayed on this website, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non-infringement, freedom from computer virus, and implied warranties arising from course of dealing or course of performance. Furthermore, ChineseName.AI does not represent, declare, or warrant that information obtained from this website is accurate. Prices and availability of information posted on this website are subject to change without notice.

Limitation of Liability

ChineseName.AI shall not be liable for any direct, indirect, special, punitive, incidental, exemplary, or consequential damages, or any damages whatsoever, even if the company has been previously advised of the possibility of such damages, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the use, inability to use, or performance of the information, services, products, and materials available from this website. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy. Because some jurisdictions do not allow limitations on the duration of an implied warranty, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.

Choice of Law and Forum

This section sets forth the law that will govern the terms and conditions and transactions conducted on the website, as well as the forum for dispute resolution.

The terms and conditions stipulated on the ChineseName.AI website shall be enforced, performed, and governed by the laws of the People's Republic of China, without giving effect to choice of law. Any legal actions arising from any transactions conducted on this website shall be commenced by the complaining party exclusively and irrevocably in the courts of Shanghai, People's Republic of China. Additionally, each party shall irrevocably submit and consent to the sole and exclusive jurisdiction of the above courts over its person, generally and unconditionally, with respect to any action, suit, or proceeding brought by one party against the other.

Additionally, each party agrees to service of process from the above courts by mailing a copy thereof, registered or certified, postage prepaid, to that party at the address stipulated in the insurance contract. ChineseName.AI makes no representation that any of the information, materials, or functionality included is appropriate for use in any other jurisdiction.

Return, Refund, and Exchange Policy

Our Chinese name generation service offers professional, personalized Chinese name suggestions. Because this is an information service and digital product, we generally do not offer refunds once the names have been generated.

Premium Subscriptions: If you purchase our premium subscription service, you may request a refund within 14 days of purchase, provided that your usage has not exceeded 5 times. Refunds will be issued back to the original payment method used to purchase the subscription.

Technical Issues: If you are unable to use the service normally due to technical issues with our website, please contact our customer support, and we will make every effort to resolve the issue or provide appropriate compensation based on the specific circumstances.

Refund Requests and Claims: If you are dissatisfied with your order, you may submit a refund request within two business days of the generation service being completed. Following the submission of a claim, our customer service will request that you send a detailed description of the service issue.

Online Orders: All refunds for online orders will be refunded to the original credit card used to place the order.

Phone Orders: All refunds for orders placed by phone will be refunded to the original credit card used to place the order.

Cash Purchases: For all cash purchases, a voucher for the same amount as the payment will be issued.

Order Changes

To change an order, please contact customer service at customerservice@chinesename.ai. Changes can only be made two business days or more before the scheduled delivery date.

Payment Processing Issues

If you provide incorrect or invalid credit card or payment information, we will not be able to process your order. We will attempt to contact you to resolve the issue, but you will be responsible for any problems that arise as a result.

Quality Policy

Chinese name generations are unique and handcrafted, so no two are exactly alike. We make every effort to make the order match the product description as closely as possible. While minor changes may occasionally be necessary, the concept and value of the ordered item are always guaranteed.

Products and Images

Products include only the items listed in the product description. Product images represent the average quality level and may have minor variations. ChineseName.AI is not responsible for degradation in product quality resulting from incorrect delivery addresses provided by the sender or rerouting requested by the sender.

Currency

Orders will always be charged in RMB. ChineseName.AI adjusts the prices in other listed currencies daily, but these conversions are only approximations. ChineseName.AI is not responsible for any currency conversion differences and/or charges made by your financial institution. For the most accurate pricing, please refer to the US dollar currency option.

Cancellations

Full refund cancellations are allowed if requested two business days or more before the scheduled delivery date. No refunds will be given if the order is cancelled less than one business day before the delivery date.

Duplicate Orders

If you place two or more identical orders and you tell us, you will receive a full refund for the duplicate order, provided we have not yet delivered the service.

Update Your Information or Raise Questions

If you have questions about privacy on the Services or these Terms of Service, please contact us at support@chinesename.ai.

Contact Information

If you have any questions, comments, or concerns about our processing activities, please email us at support@chinesename.ai.